How to Open a TAC Case to Create a DA
1. Go to www.cisco.com
2. Select Support (at top of page)
3. In the Contacts/Support Cases section, click on Open New Case
4. Login with your CCO ID and password
5. On Start page, click Next (changes to these fields are not mandatory)
8. On Service Contract page, select Search by Other Information,
From Service Contract field select your NLS1 contract number from the list displayed, and
Select any product from list displayed, and click Next
9. On Describe Problem page, fill in required fields, and click Finish
Case Title = SNTC: Create Delegated Admin: your-company-name
Case Description = full name and CCO ID of Delegated Admin nominee
Product = Smart Services Capabilities / Smart Portal And Reports (NLS1 or CSAS or
PSS Contract required)
Problem Area = Installation / Configuration Assistance
2015 Cisco and/or its affiliates. All rights reserved.
10.On Submit page, review and verify the details and click Submit
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