Telecom Forum - Communications Technology Services Presentation

Communications Technology Services John Hoffman, Director October 7, 2014 Communications Technology Services Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 850 state and local government agencies Local Voice Services Long Distance Voice Services Data Services Wireless Services 2 DIR Telecom Forum | October 7, 2014 Key CTS Objectives Deliver thought leadership for the state and all DIR customers Create and implement solutions that reduce costs and maximize productivity Provide value-added support

services at the highest levels of quality 3 DIR Telecom Forum | October 7, 2014 TEX-AN NG Vendors & Services Local Voice Services VoIP (Voice over Internet) Long Distance (in/out) Internet Metro Ethernet MPLS Private Line VPN SOHO Local Voice Services Wireless Broadband Internet Local Voice Services VoIP (Voice over Internet)

Long Distance (in/out) Internet Metro Ethernet MPLS Private Line SOHO Internet Metro Ethernet SOHO 4 DIR Telecom Forum | October 7, 2014 Internet Metro Ethernet MPLS Private Line Fixed Satellite SOHO VoIP (Voice over Internet) Long Distance (in/out) Internet

VoIP (Voice over Internet) Internet SOHO Telecom Managed Services Contracts AT&T Corp Black Box Network Services CenturyLink Communications Continuant Inc. EnaComm, Inc. GC Services Environmental Intelligence, LLC Insight Public Sector, Inc. Globalscope Communications Corporation Nexus IS, Inc. Porter Burgess Company, dba Flair Data Systems

Presidio Networked Solutions Group TrustComm Inc. Verizon Business Network Services 5 DIR Telecom Forum | October 7, 2014 Wireless, Pagers and Satellite Contracts Wireless Vendors AT&T Mobility Sprint T-Mobile Verizon Wireless Pagers American Messaging US Mobility Wireless Satellite Globafone 6 DIR Telecom Forum | October 7, 2014 ~2,000 Customers $109+ Million in Sales Technology Based Conferencing Contracts

AT&T CenturyLink Communications Cisco Cumulus Solutions 7 DIR Telecom Forum | October 7, 2014 TEX-AN Customers 1000 800 296 238 600 199 219 141 400 142

200 0 240 267 136 134 135 140 368 394 407 428

2012 2013 2014 305 326 2009 2010 2011 Local Gov Other 8 DIR Telecom Forum | October 7, 2014 State

Education TEX-AN Billing $90,000,000 $80,000,000 $5,115,849 $5,995,047 $4,360,250 $70,000,000 $60,000,000 $50,000,000 $56,822,231 $56,129,694 $40,000,000 $58,577,040

$30,000,000 $20,000,000 $10,000,000 $12,730,158 $0 2012 Local Gov 9 DIR Telecom Forum | October 7, 2014 Other $18,001,570 $19,564,133 2013 2014 State

Education 1994 Texas Telecommunications Strategic Plan Times have changed. TEX-AN III Digital and analog circuits 9.6 Kbps to 56 Kbps Backbone circuits for fractional T1, T1, and DS3 Potential Services OC3 OC12 ISDN Future Services

10 DIR Telecom Forum | October 7, 2014 Broadband ISDN ATM SONET Capitol Complex Next Generation Platform VoIP technology Redundant & diverse system design Enhanced call center capabilities Enhanced Unified Communication (UC) capabilities Collaboration, Instant Messaging, Chat, Video Mobility and teleworker offerings Collaborative platform strategy Current users include: DIR Commission on State Emergency Communications Public Utilities Commission HHSC (William B. Travis Building) General Land Office

Cancer Prevention Institute of Texas 11 98% satisf action ! DIR Technology Forum | October 7, 2014 Network Security Operations Center (NSOC) Administers Statewide shared resource for infrastructure and security Intrusion Detection and Prevention Incident Response Support Security Monitoring and Analysis Homeland Security Response Security Alerting Malware Detection DDOS Mitigation Technology Evaluations 12 DIR Telecom Forum | October 7, 2014 NSOC Projects

10Gb Network Upgrade Install 10Gb Network Aggregation Expand Network Monitoring Install Additional Malware Detection System Conversion of MDS from Evaluation to Production Improve Communications/Collaboration Homeland Security Information Network (HSIN) Improve Network Security Monitoring Consolidated Log Management Service Evaluation 15 DIR Telecom Forum | October 7, 2014 Network Capacity Austin Metropolitan Area Network Increased network demands by customers Traffic has grown ~300% in 3 years Internet Data Center Migration to MPLS

Drive to expand cloud service solutions Legacy applications identified Increase in collaborative services & video Continuity of operations Existing network reaching capacity Approaching end-of-life on key components 16 DIR Telecom Forum | October 7, 2014 Network Capacity Austin Metropolitan Area Network Next Generation Network Solution 100Gb MPLS to edge devices Technical assessments and lab simulation by NSOC engineers 60+ mile network throughout Austin This NG Network enables: Increased network capacity on the AMAN

Meets growing demand and enables innovative solutions Increased network management tools to optimize performance Improved network redundancy and flexibility MPLS Enhanced integration with security applications Collaborative data sharing DIRTechnology Telecom Forum | October 7, 7, 2014 17 DIR 15 Forum | October 2014 Other Initiatives / Support Pursuing contract vehicles:

Mobile Device Management (MDM) Telecom Expense Management (TEM) LTE Wireless solutions Rural Broadband FirstNet Multi-Line Telephone Systems Video Conferencing Digital Signage 18 DIR Telecom Forum | October 7, 2014 Telecom Solutions Team The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes. The focus of this group is to: Answer questions regarding Tex-AN NG services Assist customers with obtaining quotes Assist customers with placing their TEX-AN orders Contact the Telecom Solutions Group at: [email protected] or 1-877-472-4848 option 4 17 DIR Telecom Forum | October 7, 2014

Strategic Client Solutions Team Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team. The focus of this group is to: understand the different Tex-AN NG and communications technologies know the contract avenues available understand the situation and risk factors with different technologies consult and collaboratively develop solutions

provide comprehensive DIR perspective Contact the Strategic Client Solutions Team at: [email protected] 18 DIR Telecom Forum | October 7, 2014 Thank You!

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