Introduction of Updated CCS The following slides can

Introduction of Updated CCS The following slides can be placed within your CCS presentation wherever your Career Center sees fit. Included are: Eight slides with topic headers: Career Centers can customize these slides to make the required points Nine mandatory program slides that cannot be altered This PowerPoint does not include slides for the fifteen additional mandatory topics, which can be covered in the presentation whatever way that your Career Center sees fit (handout, talking point, role play, PPT slide, case study, etc.) For more details on the 15 additional mandatory topics, please review the final slide and the accompanying documents in the Information Packet. 1

Getting to Know Us 2 The Career Center Can Help You 3 Individual Needs Assessment (INA) 4 Customers with Disabilities

5 Young Adults 6 Career Center Partnerships 7 Connect to Community Resources 8

Massachusetts JobQuest 9 Training Opportunities Program (TOP) Section 30 Your work search requirements may be waived while attending full-time, approved training: You may be eligible for up to an additional 26 weeks of unemployment benefits while in approved training Submit application to the Department of Unemployment Assistance (DUA) by the 20th payable week of benefits Training must be approved by the Department of Unemployment

Assistance (DUA) Training must enhance skills for jobs that are in demand Department of Unemployment Assistance (DUA) does not pay for the training For more information: visit your local Career Center contact the TOP unit: (617)-626-5521 or http ://www.mass.gov/dua/top 10 Veteran Services All Veteran Customers and Eligible Spouses receive

Priority of Service. Individual assistance available Veterans Employment Representatives on site Access to other Veterans Services & Benefits Thank you for your service! 11 Services to Migrant Seasonal Farmworkers (MSFWs) and Agricultural Employers Staff Assisted:

Program Registration Job Referrals Job Development / Training Job Placement Career Guidance / Counseling Complaint System Job Order Posting

Recruitment Assistance Referrals to Support Services: Child Care Information Educational Resources and Training Programs Healthcare Service Providers Legal Assistance Emergency Needs Resources Federal, State & Local Compliance Administrators and Enforcement Agencies 12

Work Opportunity Tax Credit (WOTC) The WOTC Program provides money to companies that hire jobseekers from nine targeted groups who face barriers to employment The targeted jobseeker groups include: Qualified Veterans People with Disabilities Qualified long-term unemployed jobseekers Recipients of Temporary Assistance for Needy Families Please see Career Center staff for more information 13

Trade Programs Have your hours been reduced due to international trade? Has the impact of international trade caused or will cause a layoff at your company? Have you lost your job through no fault of your own as a result of foreign competition? If your job has been adversely affected by: Foreign competition or production The service you provided moved overseas If yes, you may be eligible for benefits including: Financial assistance for job training Extension of your Unemployment Benefits (TRA) Strict deadlines apply for obtaining some of the benefits under the Trade Adjustment Assistance (TAA) Programs, especially for Trade Readjustment Allowance (TRA) cash

benefits. For additional information and/or to obtain a listing of TAA certified companies ask a Career Center staff person immediately about these benefits. 14 National Dislocated Worker Grants (NDWGs) What are the services that NDWGs offer? National Dislocated Worker Grants (NDWGs) assist customers who are affected by large scale layoffs caused by unexpected economic events NDWGs help customers by providing funding assistance for training, career development, and job

placement 15 Department of Unemployment Assistance (DUA) Unemployment Insurance (UI) provides temporary, partial wage replacement. You must be able, available and actively seeking work while collecting UI benefits. To apply for UI Benefits or contact DUA directly: Online To apply online, create a UI Online account, manage your account, schedule a callback: www.mass.gov/dua

By Phone To file by phone or reach the TeleClaim Center call (617) 626-6800 Computer access to UI is available at each of the One Stop Career Centers across the Commonwealth Direct Deposit of Unemployment Payments: Available to new and existing claimants. Sign up today by phone or web Direct Deposit dedicated phone line and multi-language menu (617) 626-6570 DUA provides debit cards to access your UI benefits: DUA Debit Cards expire after 3 years If your card is expiring this month and you have not yet received a replacement card, please call Bank of America at (855) 898-7292

16 ReEmployment Services and Eligibility Assessment (RESEA) RESEA is a federally-funded program that helps customers get back to work by using the services offered at career centers: Assistance organizing your job search Creating or updating your resume Assistance with Unemployment Insurance requirements Demonstration of how labor market research can be helpful to your job search Registration on Massachusetts online job bank JobQuest Meeting with Career Center staff to review your progress The Department of Unemployment Assistance (DUA) oversees the

RESEA program and is managed by career centers across the state 17 Multilingual Services Multilingual Services coordinates translation and interpretation services for multiple languages, including American Sign Language (ASL). To access translated publications and documents, visit our Multilingual webpage at: http://www.mass.gov/lwd/eolwd/multilingual-information/multilingual/ If you need language assistance call the Multilingual Toll-free telephone line: (888) 822-3422 for Spanish, Haitian Creole, Cantonese, Mandarin, 18

Vietnamese, Portuguese, Russian, Khmer, Lao, Korean, French and Arabic Additional Mandatory Topics The additional fifteen mandatory topics are listed below and numbered accordingly with the At A Glance document & the Explanation Guide. These topics can be covered in a handout, as a talking point, case study, PPT slide, role play or whatever method works best for your center! 18. Resource Room 26. Individual Career Guidance 19. Job Search Process 27. Career Guidance: Training

20. Assessments 28. Business Services 21. Labor Market Information (LMI) 29. Customer Feedback 22. LMI Worksheet 30. Customers Reporting RTW 23. Benefits of Tracking Job Search

31. Next Steps after CCS 24. Work Search Logs 32. Career Action Plan 25. Career Center Workshops 19

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