Improving the user experience for University of Worcester

Improving the user experience for University of Worcester library users Ruth Graham

[email protected] The Hive

opens 2012

ICT splits from ILS

The department

formerly known as ILS

2014

2015 Who are we?

What do we do?

What do our users need? Finding our services in the first place

The Hive and our services Online resources Research and subject specific information

Who to ask for help DEATH BY SEARCH glitches DOESNT ALWAYS WORK

complicated BROKEN LINKS cant find anything CLUTTERED LibGuides is new, isnt it? WHERES THE LANDING PAGE?

Sources Systems

Library Search

Library Services supports University of Worcester students, staff and the local community on & off campus and in The Hive. The Hive is a joint

university and public library with Worcestershire County Council.

The library team have been fantastic in their support as well as the

great layout of the site. It makes it very easy to get on with using the

services for research! Good to have it all in one

place. Really like it. Really good.

Much better, much clearer, more information

Huge improvement, easier to navigate

I think it is great! :) Looks slicker,

more clear and user friendly

I think you have thought of everything

Less links to get to things

I love using the library services

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