Multi-Family Help Desk

Multi-Family Help Desk Staff

Khevin Johnson Curtis James Lisa Fletcher Michelle Suber Nicole Dodson Tarshia Porter Giovanni Morales

Project Manager Task Lead Helpdesk Analyst Helpdesk Analyst Helpdesk Analyst Helpdesk Analyst Helpdesk Analyst

How to contact us. 800-767-7588 [email protected] [email protected]

FAX 202-401-7984 Multifamily Helpdesk Supported Applications

TRACS Tenant Rental Assistance Certification System DAP Development Application System REMS Real Estate Management System MDDR Multifamily Delinquency and Reporting System APPS Active Partner Performance System Secure Systems/TRACS Online Query

Secure Systems Form location: http://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm HQ Initiated Move-Out Request (cont) Reasons for Request A. Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant.

B. My software has never allowed me to create a MAT40 for this particular tenant. C. Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40. D. Other. Please explain on following page Benefits of using the TRACS Online Queries

Its FREE!!!! Current Voucher Status Estimated Pay date

Compliance Percentage Late Recertifications Tenant Certification History / Discrepancies Verify receipt of updated tenant information How do I get started? http://www.hud.gov/offices/reac/online/online_registration.cfm Contact REAC at 1-888-245-4860

HQ Move out Request form Form will be updated All applicable information must be completed on form TRACSMail Password resets

Questions?

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