Lesson 14 Class.ppt - SUNY Maritime College

Leadership & Management Discussion for Lesson 14: Assertiveness and Feedback Lesson 14 Reading Objectives 1. The student will comprehend the following terms: a. Assertiveness b. Aggression c. Acquiescence 2. The student will know qualities associated with assertiveness.

Lesson 14 Reading Objectives 3. 4. The student will comprehend the relationship among assertiveness, acquiescence and aggressiveness and the impact of being assertive/aggressive/ acquiescent as a leader. The student will know the term Abilene Paradox.

Lesson 14 Reading Objectives 5. The student will comprehend some key characteristics of effective feedback, the process involved in providing constructive feedback and six tips for delivering effective feedback. Lesson 14 Discussion Objectives 1. The student will comprehend the following terms: a.

b. c. Assertiveness Aggression Acquiescence 2. The student will know qualities associated with assertiveness. Lesson 14 Discussion Objectives 3.

The student will comprehend the relationship among assertiveness, acquiescence, and aggressiveness and the impact of being assertive/ aggressive/acquiescent as a leader. 4. The student will know the term Abilene Paradox. Definition of Terms

Assertiveness: Aggression: Standing up for your rights while concurrently recognizing the right for others to do the same Achieving personal goals with a disregard or at the expense of others goals

Acquiescence: Avoiding conflict by giving up ones own goals or by expressing needs in an apologetic manner Qualities of Assertiveness

Directness Willingness to listen Engaging in, rather than avoiding, situational conflict to resolve misunderstandings Openness The use of I statements Ability to say No Persistence Relationship among Assertiveness, Acquiescence and Aggressiveness

Assertiveness provides balance between exclusively pursuing personal goals (aggression) and completely deferring to others (acquiescence) Assertiveness builds trust and mutual respect Aggression builds antagonism and destroys team building efforts Acquiescence undermines respect for the leader and

trust suffers Abilene Paradox Group mindset that occurs when someone suggests initiative that nobody really supports Based on false assumption that silence denotes consent

Members verbally support and take part believing everyone else wants to do it Key Characteristics of Effective Feedback Accurate Frequent

Helpful Direct Specific Descriptive Timely Flexible

Positive & Negative Avoids Blame Avoids Embarrassment Solves the problem Process of Constructive Feedback Relates specifically toward providing feedback to others Intended to improve performance and to develop subordinates Delivering Effective Feedback

Positive feedback is helpful Not sarcastic Direct Specific Descriptive Timely Flexible Next Class Read: Leadership & Management, Chapter 15 Summary

A leader is an assertive advocate for his/her people, safety, ethical conduct and for what s/he believes in. Aggression or Acquiescence both serve to undermine respect, trust and team building. Abilene Paradox occurs when members of a group go along with an activity simply because they assume everyone else wants to. Questions?

Questions???

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