Human Resources Lessons from the World of Sports - NAEN
1 Human Resources Lessons from the World of Sports Vince Pavic Director of Human Resources and Labor Relations Wicomico County Board of Education Salisbury, MD March 14, 2017 NAEN Conference Clearwater Beach, Florida
2 Why Sports? Common Threads/Themes Sports Rulebooks HR Contracts, handbooks, policies, procedures Know your rules. Use them to your advantage and learn from them Understand the grey Use of interpretations 3
A Theory and the Two Most Important Things 4 The Role of Perception Defined by Dictionary.com as. 1. the act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.
2. immediate or intuitive recognition or appreciation, as of moral, psychological, or aesthetic qualities; insight; intuition; discernment: an artist of rare perception. 3. the result or product of perceiving, as distinguished from the act of perceiving; percept. 4. Psychology. a single unified awareness derived from sensory processes while a stimulus is present. 5 Language What is the purpose of language?
Ultimately we perceive the world we live in with our language In English we perceive our world being made up of objects. We use verbs to describe the things these object are doing or having done to them. In our language there is a subject, which acts upon an object, which exists independently of the subject. In English, independent entities (subjects and objects) are primary, rather than processes or relationships. This is not true for all languages. 6
Interpretation Example (Language) Employees regularly scheduled to work an average of twenty-five (25) or more hours per week but less than forty (40) hours per week shall be considered regular part-time employees and shall be eligible for the minimum pay rate described herein. Regular part-time employees shall not be entitled to the fringe benefits afforded in this Agreement but shall have access to the grievance procedure. Wage Section: Regular part-time employees shall be
paid the hourly rate identified as After 90 days (i.e. 75% of the 3 years and above rate). 7 Another language example: Opportunity to be flexible (or not): If an illness or disability is of such nature that all sick leave is used, the employee shall resign or request the employer place him/her on an approved unpaid extended medical leave Application must be accompanied by physician statement stating the anticipated length of the disability/illness
The employer will reserve the right to grant or deny the application based on its assessment of the medical information furnished, provided that granting of a leave will not be unreasonably withheld Extended medical leave will not be granted for longer than twelve (12) months from the effective date 8 One MoreWhat do you think? This agreement between the Wicomico County Board of Education and the Wicomico
County Education Association shall remain in full force and effect through June 30, 2019 except for Article 13. Article 14 may be opened each year if it is mutually agreed. In addition, the Association and the Board will have the opportunity each year to choose and negotiate one additional article. 9 How does perception shape your reality?
Any physical object or subject is bounded or framed by something that is not that object What makes an object an object? Would laughter feel as good without crying? The answer is distinction Something is nothing until you perceive it as something This is done through our five senses and our perceptual framework (language, culture and beliefs) 10 11
12 13 Something to consider What role does perception play in the placebo effect? Is it our brain influencing our bodily processes or release of hormones that can influence changes in our bodies? What about perceived risk and the influence of
habit and addiction? Tobacco? Alcohol? My trip to the dentist 14 Culture According to Dictionary.com, culture is defined as: The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Culture is transmitted, through language, material objects, ritual, institutions, and art, from one
generation to the next. 15 The writer W. Somerset Maugham felt that culture creates the person. He wrote: It is very difficult to know people. For men and women are not only themselves, they are also the region in which they are born, the city apartment or the farm in which they learned to walk, the games they played as children, the old wives' tales they overheard, the food they ate, the schools they
attended, the sports they followed, the poets they read, and the God they believed in. You can know them only if you are them. 16 Beliefs Merriam Webster defines beliefs as a feeling of being sure that someone or something exists or that something is true a feeling that something is good, right, or valuable a feeling of trust in the worth or ability of someone
17 Influences/Roots of Beliefs: Cultural and Home Influences including Parents Religion Child-Rearing Education and Formal Training Exposure to the beliefs of others Amount of formal education Type of Education
Learning Experiences Research done by neuroscience Joel Winston and Matt Lieberman (University of California) reported in 2005 in The Guardian that learning experiences are at the top of the list for developing personal beliefs In addition, experiences need not be personal. Things that happen to friends and family can also help shape beliefs 18 Keys to Success
Communication Talking to administrators, managers, teachers, parents, students, community members, etc. No different than speaking to players, coaches, parents, scorekeepers, penalty box operators, schedulers, other officials/umpires media personnel Flexibility Awareness is key Game management
Not always about cut and dry/black and white rules. Often there is a middle answer. Adjustments (halftime, in-game, mid-marathon, golf swings) Calling a hockey game (multiple things going on at once) 19 Keys to Success, contd. Hire correctly the first time!!! Ask the right questions so you can evaluate
i.e., choosing a starting lineup, calling the right plays, calling the proper penalty Dont fear hiring someone better than you Free Agency? There is no family anymore Reid Hoffman Article The loyalty factor.gone! Check references diligently Do your homework Break down your film Study your opponent/new hire 20
Negotiations (its not just for union contracts anymore) Negotiations Give and take Frame your position Not just with unions might be in the hiring process (be honest, be a salesman) Officiating / Managing / Coaching Sell your call / play Communicating your rationale Calling of penalties, balls and strikes / writing up employees /
benching a player (its all the same) 21 Media/Non-management Personnel/Parents/Public As a leader (coach, umpire, player, official, media member), every decision or move you make WILL be scrutinized and questioned. Are you prepared for it? How will you handle the criticism?
22 Social Media Friend or enemy? On the plus (+) side: Can be a great recruiting tool Can get information out quickly and efficiently (delays, news, etc.) Can help you stay in touch with students, parents, family members, clubs, etc. On the minus (-) side:
23 24 HR Functions/Concepts Understand that non-HR people (teachers, managers, supervisors) may never fully understand HR concepts and issues that are handled by HR: Compensatory time, flex time, etc. Exempt vs. nonexempt Job classification systems Interviewing
FMLA/ADA and other compliance issues Coaches and players dont fully understand the rulebooks either. People not in the media dont know what goes on behind the scenes. Rules/Contracts/Handbooks often require complex interpretations 25 On a lighter note: Things Ive learned in HR and in sports: 1. People do really stupid things.
2. Most people expect exceptions to the rules. 3. People want answers without asking any questions. 3b. People dont ask the right questions. 4. Everyone has a story. 5. Most policies/rules arent foolproof. People seek out the loopholes and attempt to take full advantage of them. 6. Decisions, decisions! Not everyone is a good decision-maker. Thats a HUGE opportunity for those who are. 7. Adults often act like children. You should probably still treat them like adults. 26
27 28 References: Klein, E. (2015, May 22). LinkedIn founder Reid Hoffman on the biggest lie employers tell employees. Retrieved from http:// www.vox.com/2015/5/22/8639717/reid-hoffman-the-alliance Enayati, A., & CNN, S. to (2012, April 14). The power of perceptions: Imagining the reality you want. CNN. Retrieved from http://www.cnn.com/2012/04/11/health/enayati-power-perceptions-imagination/
Lefkoe, M. (2011, March 24). How our perceptions shape our reality. Huffington Post. Retrieved from http:// www.huffingtonpost.com/morty-lefkoe/how-our-perceptions-shape_b_839089.ht ml Frankl, V. E. E. (1997). Mans search for meaning. New York: Washington Square Press. Grayson, L. (2001). Things that affect a persons beliefs. Retrieved February 7, 2017, from http://classroom.synonym.com/things-affect-persons-beliefs-5484.html
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