Heineken: driving KM performance via a global knowledge ...

SPC299 Driving KM Performance via a Global Knowledge Management Solution Tony Wegewijs Knowledge & Competence Manager Todays session Introduction to Heineken KM Building KM solutions and transforming the

organization Demo KM solution on SharePoint 2010 Nr. 1 Leading International Brand (2012) Source: Canadean Top 10 International Brands July 2013 For Heineken volumes,

HEINEKEN Full Year Results 2012 Truly Global Presence 165 breweries in over 70 countries 85,000 employees Group Beer Volume in 2012: 221 million hl We need our people to think globally, work collaboratively together and inspire and develop

Our Challenge Ren Hooft Graafland (CFO) and Jean Franois van Boxmeer (CEO) people and teams the globe. around HEINEKEN Executive Board, 2012

Heineken Knowledge Management Creating and managing an environment that enables and stimulates our people to connect, create, share and apply knowledge as part of normal working behaviour, to add value to our business. Our KM Performance Objectives Increase Knowledge

Asset utilisation Reduce time to content and expertise Increase problem solving capacity Think and acts as

8 learning Support Governance and continuous improvement local, regional, global networking

organizational ONE Stimulate peer Increase Across Geographical and Functional

boundaries Develop and Inspire Collaborative Leadership Our KM Performance Objectives Increase Knowledge

Asset utilisation Reduce time to content and expertise Increase problem solving capacity Think and acts as

9 learning Support Governance and continuous improvement local, regional, global networking

organizational ONE Stimulate peer Increase Across Geographical and Functional

boundaries Develop and Inspire Collaborative Leadership From Objectives to solution(s)

Build Cross Functional Community Executive Board Sponsorship Functional Requirements By the Business

Functional Design Technical Design The Project Build Continuous Improvement Apply Change

Management Mobilize People Technical Global Roll Out Governance definition Testing Solution Blue Print

Based on KM program dimensions Dimensions of KM program Top Down Bottom Up Across Geographical and Functional Boundaries Dimensions of KM program

Top Down Live Demo! Bottom Up Across Geographical and Functional Boundaries Solution Set Up Repository Key Global HEINEKEN Knowledge and

Expertise S E A R Global Who = Who C

H Workflow Management Direct (synchronous) collaboration Daily collaboration and content management Specific

Functionalities Common Taxonomy (triangle concept) HITRate Matrix Content Feedback embedded in review processes

Public and privileged content publication Wiki Training pages Custom Feedback web part per document sets Content evaluation involving

global expertise Focused Expert Communication Live Demo! News and news wrap up User, Content and Process Reporting 1:1 Link between

taxonomy and expertise Alerts on specific Knowledge Domain and Document Type combination 1:1 link between taxonomy and expert fields Increase Knowledge Asset utilisation

Global Expertise Involvement Global Community Leader(s) SCOP E Global available Expertise (peer networking) Hit Rate Matrix High

Revie w # HITS Low High Low Content rating

Some facts 11 site collections Corpus size 1TB (split in 5 content databases) Different search scopes for different functional disciplines; custom search page to search on all scopes Custom left navigation based on term set structure Extensive use of Taxonomy search

Nintex Workflows SQL Server reporting Services > 200.000 hits in first year 7000 different users (avg. 100 active users per site) > 12.000 documents and document sets (Key Heineken Knowledge) 10 20 new Good Practices shared every week (500-1000 /year) Majority of content in regular SharePoint Sites Demo

Sharing Global Content and Expertise Heineken Department Sites Linking local and global sharing Top Down Bottom Up Across Geographical and Functional Boundaries

Example Global Finance Departme nt Global Supply Chain Departme nt

Performance Reporting Safety Management Supplier Collaboration Project Management Financial Reporting

Management Meetings Event Management Community Sites Example Happy customers Maria Stoica, Quality Manager, Romania

Thank you Mail: [email protected] Twitter: @Twegewijs Sponsored by MySPC Evaluate sessions on MySPC using your laptop or mobile device: myspc.sharepointconference.com

connect. reimagine. transform. 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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