Communication, collaboration, and delegation are frequently ...

Hi-Touch Healthcare DIVERSITY IN THE WORKPLACE: PEERS AND PATIENTS WHAT TO EXPECT IN THIS PRESENTATION Ground Rules activity

Importance of diversity Diversity defined Whats in it for me? Inside/Outside activity Stereotype activity We Are All Professional activity Know Your Terms and Pop Quiz activity Talk About Talk Questionnaire activity

GROUND RULES ACTIVITY Think about what you need to be safe Form groups of 3 - 5 people List 2 - 4 rules Share and consolidate the list Discuss and reach agreement Post the list and adhere to them IMPORTANCE OF DIVERSITY:

CLAS STANDARDS Principal Standard Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacies, and other communication needs. (minorityhealth.hhs.gov,2016)

THREE ADDITIONAL CLAS THEMES Governance, Leadership and Workforce (stds 2-4): 2) Advance and sustain organizational governance and leadership that promotes CLAS and health equity through policy, practices, and allocated resources. 3) Recruit, promote and support a culturally and linguistically diverse governance, leadership, and workforce that are responsive to the population in the service area. 4) Educate and train governance, leadership, and workforce in culturally and

linguistically appropriate policies and practices on an ongoing basis. Communication and Language Assistance (stds 5-8). Engagement, Continuous Improvement, and Accountability (stds 9-15). DIVERSITY DEFINED Diversity is defined as all of the ways in which we differ. Among these dimensions are age, gender, mental/physical abilities and characteristics, race,

ethnic heritage, sexual orientation, communications style, organizational role and level, first language, religion, income, work experience, military experience, geographic location, education, work style, and family status. (U.S. Census Bureau, 2014, Diversity and Inclusion). METAPHORICALLY Diversity

Cultural Competency WIIFM & DIVERSITY INSIDE/OUTSIDE ACTIVITY (ADAPTED FROM D. STRINGER, 2007, OFFICE OF TEACHING RESOURCES IN PSYCHOLOGY )

One or two wordsexcluded feelings Introductions Call out (and presenter record) One or two wordsincluded feelings Call out (and presenter record) Come up and list excluded behaviors Come up and list included behaviors

Large group discussion PREJUDICE A prejudice is an opinion, prejudgment, or attitude about a group or its individual members. A prejudice can be positive, but in our usage refers to a negative attitude. Prejudices are often accompanied by ignorance, fear, or hatred. Prejudices are formed by a complex

psychological process that begins with attachment to a close circle of acquaintances or an "in-group" such as a family. Prejudice is often aimed at "outgroups. (Tolerance.org, 2016) GENERALIZATIONS All dogs are vicious

All cities are dirty A generalization is taking one or a few facts and making a broader, more universal statement (Vocabulary.com, 2016). STEREOTYPE An exaggerated belief, image or distorted truth about a person or group a generalization that allows for little or no

individual differences or social variation. Stereotypes are based on images in mass media, or reputations passed on by parents, peers and other members of society. Stereotypes can be positive or negative. (Tolerance.org, 2016) STEREOTYPE ACTIVITY Form groups of 3-5 people per group

Think about groups and personal stereotypes Discuss with group, list them and post them Walk around and critically review and selfreflect on each one from every group Large group discussion WE ARE ALL PROFESSIONALS ACTIVITY Individually complete the First Thoughts worksheet.

Quickly, first thoughts! Form small groups 3-5 people per group. On clean worksheet, total each individuals M/F by profession to create a group total. Total each groups counts and record on the master copy. Large group discussion.

DISCRIMINATION Discrimination is behavior that treats people unequally because of their group memberships. Discriminatory behavior, ranging from slights to hate crimes, often begins with negative stereotypes and prejudices. (Tolerance.org, 2016)

KNOW YOUR TERMS Race: is associated with biology. In biology, races are genetically distinct populations within the same species. Ethnicity: is associated with culture. Ethnicity is the term for the culture of people in a given geographic region, including their language, heritage, religion, and customs. To be a member of an ethnic

group is to conform to some or all of those practices.(LiveScience.com,2012). Religion: has two related meanings: its the belief that one or more divine beings are responsible for the fate of all human life, and its also an organization where people of a specific religion can express their beliefs. (Vocabulary.com, 2016) KNOW YOUR TERMS Sex: refers to a persons biological status and is

typically categorized as male, female, or intersex. Gender: refers to the attitudes, feelings, and behaviors that a given culture associates with a persons biological sex. Gender-identity: refers to ones sense of oneself as male, female, or transgender (APA, 2006) Gender expression: refers to the ...way in which a person acts to communicate gender within a given culture; for example, in terms of clothing,

communication patterns and interests (APA, 2008). Sexual orientation: refers to the sex of those to whom one is sexually and romantically attracted. (APA.org, 2011) POP QUIZ BIAS BREAKDOWN ACTIVITY Of the nearly 6000 single-bias hate crimes reported by the Federal Bureau of Investigation (FBI), which of

the following statements are true? Or false? Race is the highest percentage category. Fewer than 12% are related to sexual orientation. Ethnicity is largest percentage after race. There were more reported in the religion category than those reported for sexual orientation. Fewer than 1% were based on gender or gender identity. Disability ranked as one of the top three reported.

(2014 data from FBI. gov., 2015) TIME TO SAY BIAS-BIAS Michelle van Ryn, Ph.D., director of Mayos Research Program on Equity and Inclusion in Health Care, says: All of us, despite the best of all possible intentions,

are affected by unconscious processes. It affects what we see, how we react, how we feel, how we behave. If were not aware of it and taking measures to counter it, it affects quality of care. (Mayo Clinic News Network, 2015) TALK ABOUT TALK ACTIVITY

Complete the Talk About Talk questionnaire Total your scores TALK ABOUT TALK MEANINGS 67 - 90: You enjoy and value talk and are not apprehensive about talking; you see talking as social in nature and generally are uncomfortable with silence.

43 - 66: You are more measured about talking and use it to meet goals or fit into the situation. You are ok with silence and are more likely to adjust your rate of speech to match your partner(s). 18 - 42: You do not enjoy a lot of talk and prefer talk with a specific purpose in mind. You like silence and dont rush to fill it with words. (Adapted from questionnaire in OHair, et.al., 2015)

THANK YOU! Questions? Comments?

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